Terms & Conditions

PAY-D-LAY is a simple online or offline layaway payment solution for both retailer and consumer. It is a complete layaway system that any sized retailer can utilize to sell their items, and a easy system that the customer can use to purchase items in an easy 4 payment plan directly to the retailer.

The retailer is the party that sets up the layaway plan for the customer. Customer must get approval from retailer before purchasing the PAY-D-LAY layaway system. Retailer can decline using PAY-D-LAY even after customer purchase. The layaway plan must abide by all Federal, State, & Local laws, ordinances, and requirements. Layaway plan must be communicated to customer both verbally and in the written layaway agreement. Retailer can revise the layaway agreement to accommodate customer needs or requests. Layaway plan should be mutually agreed upon between the retailer and customer before any written and signed agreement. 

Customer has three (3) business days to cancel any written and signed PAY-D-LAY layaway agreement without any financial penalty. Customer must present to the retailer a request to cancel the layaway agreement in writing within three (3) business days after signed agreement. Retailer then must return any deposit made by customer towards the merchandise held by retailer. PAY-D-LAY will also return fees with a written request by customer within three (3) business days. 

Retailers must split up payments into 4 equal payments, the (4th) fourth and final payment being paid in full, and customer receives their fully paid merchandise upon successful final payment. Retailer must give a receipt to the customer for each payment made. PAY-D-LAY does not require any credit checks or submission of any social security numbers required for typical credit checks. Retailers affiliated with the PAY-D-LAY Layaway system are prohibited from asking customers for any personal information in regards to conducting a credit check on the customer. 

Retailer has the right to ask the potential layaway customer for a deposit to hold the merchandise, and to place the customer and merchandise into layaway status. Retailer can ask what they feel is a reasonable deposit based on percentage of merchandise cost or a flat deposit amount. Deposit has to be agreed upon between the retailer and customer for the layaway agreement to be signed and valid. All disputed deposit amounts paid can be negotiated by both parties until agreed upon as satisfactory. 

The retailer must agree to use and accept the terms of the PAY-D-LAY layaway system, prior to customer purchase. Retailer can decline to use PAY-D-LAY, even after customer purchase. It is recommended that the retailer and customer come to verbal agreement of layaway terms before purchasing the PAY-D-LAY system. The PAY-D-LAY Layaway agreement is written to be easily understood by both parties involved, customers and retailers. Every layaway agreement has to be fully filled out to be enforceable and valid. Any verbal or non written layaway agreement is not valid via PAY-D-LAY. All inputs must be agreed upon before signing and completion of layaway agreement. Both parties, the retailer and customer must individually sign the PAY-D-LAY layaway agreement to be valid.

ALL items being bought by customer via PAY-D-LAY must be placed on hold in a secured location, also noted in the layaway agreement. Actual items that the customer is purchasing are required, and no substitutions are permitted. Items placed on hold should be visibly labled with customers name and other important information to clearly identify the merchandise as belonging to the layaway customer. Merchandise placed on hold must be delivered to the customer in same condition as when purchased. Retailer bears the responsibilty of maintaining the original product in the original condition as date of purchase.

All PAY-D-LAY Layaway agreements are set up as a four (4) payment plan structure. Retailer must give a printed receipt with all customer payments. All layaway agreements with PAY-D-LAY must list the payment amount and the date due for each payment individually. Retailer can give the customer the option to prepay the PAY-D-LAY fee or have it built into the 4 payments of the layaway agreement, in which the retailer can charge the customer a one time surcharge of $1.50 for the non prepaid option. Retailer also must put in the layaway agreement when the last and final payment is due, as well as the total cost of merchandise being purchased. When the final payment is made, the customer is given the merchandise they now fully paid for.

Customer is expected to fully complete the PAY-D-LAY Layaway agreement, fully paying for all items being purchased in a timely manner, and receiving their items at the end of the agreement. As per this agreement, retailer must give the customer a five (5) business day grace period at each payment interval if the customer is late with their required payment. If after five (5) business days if the customer is still in default of payment, then the customer will be in default status, and the retailer can cancel the layaway agreement and restock the items put on hold. Retailer can also charge a default fee of $10.00 to the customer plus any addtional charges applicable to the layaway purchase. Retailer can retain any deposits and payments paid to the retailer by the customer, as per this layaway agreement, in the result of a customer default. Fees charged, and monies withheld in the case of a customer default, is in the sole discretion of the retailer. Retailer and customer should communicate any pending defaults to each other, to work out any payment issues and to stop any potential defaults.

Retailer is fully required to abide by this PAY-D-LAY Layaway agreement, and to deliver the product purchased by the customer when the final and last payment is paid for in full. If for any reason the retailer can not execute this layaway agreement in full to the customer, then they must fully return all funds paid by the customer immediately upon retailers default. In the case of a  retailers default to the customer, PAY-D-LAY will also return the $5.95 fee paid by the customer, with a written request for the funds to be returned. PAY-D-LAY will issue a refund within 7 days of written request in the case of a retailer default. *Returned funds requested by the customer is not completely guaranteed, and is at the discretion and decision of the PAY-D-LAY management.

When the final payment is fully paid for by the PAY-D-LAY layaway customer, the merchandise placed on hold is to be immediately delivered on the spot to the customer. The merchandise purchased should be the exact same products placed on hold at the time of the layaway agreement. Merchandise should be in the same condition as when purchased, and placed on hold for the customer. If for any reason the merchandise is different than originally purchased, or is in faulty or broken condition, the retailer should replace merchandise of the exact same product, or a similiar product agreed upon by the customer. If original product can not be replaced or substituted in original condition, than the retailer must immediately refund the layaway customer all monies paid by customer, including all deposits, installment payments, and PAY-D-LAY fees.

We wish all of our customers and layaway transactions to be satisfactory to all parties involved. If a customer feels that they were not satisfied with their layaway experience with PAY-D-LAY we will try to resolve any unsatisfactory customer experiences, including a full refund of the PAY-D-LAY fee paid by the customer only. Any additional fees charged by the retailer and paid by the customer, is not eligible for reimbursement by PAY-D-LAY, and must be requested by the customer to the participating retailer directly. Any decision of the PAY-D-LAY fee refund are at the complete discretion of PAY-D-LAY management, and typically must require default by the retailer. Customer must completely fill out the Customer Satisfaction form explaining the reason for the requested refund and unsatifactory layaway experience for an internal review, and a decision of refund or other means of resolve to be decided upon.

Retailer can possibly add on additional charges and fees if applicable, relevant, and appropriate to the layaway purchase. Retailer can at their discretion charge (Up To $10.00), any amount they feel is appropriate to the individual layaway purchase. These charges can be Storage Fees (For Large Items), Restocking Fees, Late Payment Fees, Credit Card Surcharges, Customer Default Fees, & Customer Cancellation Fees. These charges individually should not be more than $10.00 charged to the customer per charge. For example, a customer wishes to cancel their layaway agreement plan with the retailer. The retailer can charge the customer $10.00 cancellation fee, and a $10.00 restocking fee. All possible additional fees charged by the retailer, must be communicated to the customer throughout the term of the layaway agreement, and specifically before the layaway agreement is signed. All additional fees known before purchase, should be itemized and detailed in the "Additional Notes" field of the layaway agreement.

The PAY-D-LAY Layaway agreement is strictly between the retailer and customer, and any issues that arise should be resolved between those two parties. Retailer should contact the customer with any current and potential issues, both positive and negative in nature. The customer should also contact the retailer about any negative issues that could come forth. It is the responsibilty of both parties, retailers and customers to properly communicate any questions, and to promptly resolve any problems that could occur in their layaway agreement. PAY-D-LAY does not interfere with any disputes between parties, and does not know specific circumstances of individual agreements. We do however stress the importance of a well documented and understood layaway agreement, to combat any misunderstandings and disputes in the layaway agreement. 

Retailers and customers should be aware and follow any FTC, State, & Local laws that guidance any governing layaway plans. Retailers specifically should follow any "Truth In Lending Act" policies and procedures that could potentially violate any consumer protection practices.